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February 28, 2005
Broadvoice Sucks - Sometimes | Broadvoice vs. Skype | Vonage?
This is my definitive post on Broadvoice, whose service I still use. I'll update this page as and when I have faults etc. In the interests of full disclosure, if you click on the provided Broadvoice links and sign up for service, I get a comission of your first month's bill. Go straight to the bottom of this post if you're looking for the horror stories.
411:
Broadvoice offers a tantalising solution - you get a phone number in the area code of your choice and it can be very cheap: $7.50 a month for unlimited incoming calls ($5.95 + $1.50 "Regulatory Fee"). Sign up price is $10.00 if you want use your own device ($40.00 if you want them to send you one) or X-Lite (the softphone).
Then comes the first problem they're not immediately open about - if you don't cancel within the first 30 days, you pay a "disconnection fee" of $50.00. So be sure to be sure if you want to keep the service.
This is my setup: I use Phoneconnector to connect a phone to my computer. I can then use that to talk using either Skype or X-lite (for Broadvoice). I use the latest version of everything, drivers, applications etc. I'm using XP SP2. My connection is through Starhub Cable in Singapore (6500 down/384 up), and I tend to talk for long periods of time to the US.
Broadvoice vs. Skype (Sound Quality):
I prefer Broadvoice to Skype.
The sound quality is definitely better, especially on your end if you're on Broadvoice and the other person is on a normal line. That's the majority of my experience, and I assume that that's how most people will use it.
The reason for this though, is that Broadvoice uses a much less "lossy" codec compared to Skype - it sounds better, but it takes up more bandwidth. I don't have a problem with this, and have an upload speed of 384 kbits/s - so I'm still able to run say eMule in the background uploading at 10 kbytes/s with no noticeable effects.
However, anything more than that and the voice quality suffers from excessive lags, regular crackling, and the sound cutting in and out - though mostly on the recieving end - you will still hear the other person fine.
So if you have a very slow broadband connection/super high latency, or you *need* to run your filesharing 24/7, Broadvoice is definitely not for you. I've found that Skype is much much better at working with limited bandwidth - but in the best case scenarios, Broadvoice is still better.
Broadvoice to Broadvoice I sometimes can't really distinguish from Skype, but like I said, I don't use it this way very often. I similarly have never really tried SkypeOut, so I can't say that much about its quality.
*caveat*: VOIP is really not about super-superb voice quality, even in the best circumstances, you're going to get the occasional echo etc. But having used plenty of traditional "budget" long distance services, the sound quality of Broadvoice is at least as good as those, only cheaper.
Broadvoice vs. Skype (Features):
Most important, with Broadvoice, I have a phone number people can call in to. And if the person you want to talk to most often has unlimited local calling in the US, you can just get a number in their area code and let them go crazy calling you for $7.50 a month.
With Broadvoice, there are unlimited plans, so if you know that's what you want it's definitely more worth it than say using SkypeOut.
Broadvoice vs. Vonage (Price):
I've since moved to using the $11.50 Broadvoice plan, since it was a chore to have people call me back all the time, and Phoneconnector has some issues I'll talk about maybe later. Vonage now has a cheaper plan at $15.00 (I'm not sure about other charges), but it's 500 free minutes out, unlimited in. They also offer X-Pro along with it. Personally I still find Broadvoice a better choice for me since I make my humungous amount calls all to the same place in-state.
Conclusion:
My final bit of advice is to try out the various services yourself. Skype and Broadvoice are pretty much free/cheap to try, depending on what hardware you have and how much you know how to do. That's the best way of finding out. Just be careful of Broadvoice's 30 day limit.
My Litany of Complaints About Broadvoice:
This isn't the full extent of my problems, I'll save those for when I feel the need to get my bile up.
March 02 2005: Cut off in the middle of a call, wasn't able to call back. Still managed to get incoming call, but then got cut off after 20 minutes. After that could call in or out. All in all lasted about an hour of inconsistencies after which everything was fine. Concievably they were further fixing a previous problem, that I couldn't call my Singapore land line. But had been fixed at least a couple of hours before. Will probably be seriously considering whether or not to cancel up till my 30 day limit. You'd think if you pay for something it'd just work and not give you problems.
Further Links:
From my own research the links below are the most useful, and contain the most horror stories for those who want to hear the worst of what Broadvoice can offer. If you're willing to trawl, you can go through these reviews at dslreports.com. The most extensive and frequently updated report looks to be this one though: this seems to be the most exhaustive account of faults and problems a guy had before moving to Vonage. There are good reviews as well, but that's probably not what you came here looking for.
Posted by subtitles at February 28, 2005 04:19 PM
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